About YOU!

To Us, This Is All About You!
You Want the Best Out of Your I.T. Environment.
You’re Wanting Predictable Costs, Reliable Infrastructure, Friendly Support, Regular Reporting and Overall Peace of Mind!

We look forward to making it happen for your Organization

Let's Introduce Ourselves

ABOUT yourIT

We Help Your Organization Get ‘Peace of Mind’, Be More ‘Productive’ And ‘Responsive’.


 

We’re A Vibrant, Innovative Team Based in Ontario, Providing Services Across Canada.

We Love Giving World Class Friendly I.T. Support.


 

Our Team Has Been Providing I.T. Services for Over 25 Years and Have Extensive Experience in Installing, Configuring and Maintaining I.T. Infrastructures for Small and Medium Sized Businesses.

WHY CHOOSE US?

Clients Sized 5-500 Staff Partner With yourIT Because They Need Experienced I.T. Professionals To Deliver I.T. ‘Peace Of Mind’. Our Focus is On Real Support. For Real People.


 

We Work With Our Clients’ to Understand Their Needs and Plan and Implement Solutions That Work for Their Organization, Both in The Short Term and Long Term.


 

As We Are Also A Small Business, We Offer You A More Personalized Service When You Are Dealing with Us.

HOW ARE WE DIFFERENT?

I.T. Support & Services Powered by Innovation!

Our I.T. Support Portal APP

yourIT Presents Our Client-Centric App Which Increases Employee Productivity by Reducing Phone Support Time by Up To 50%!

  • Easy to Use and Log Support Tickets (No Need to Login)
  • Your Staff Get Instant Visibility to I.T. Support & Services
  • Faster Access to Support So Staff Can Focus on What They Do Best
  • Complete Visibility Via Our Web Portal (yourIT Central)
  • Proactive Email Updates on All Work Performed (yourIT Desk)
  • Available on Windows, iOS, Android and Mac
  • Included with All Our Support Plans!

Customized to Your Organization

yourIT Suite

Our Clients Are Provided Service and Support Through Our Innovative Suite of Tools;

  • yourIT Monitor
    • Cloud, Server, Desktop, Network Monitoring & Maintenance
  • yourIT Reports
    • Monthly Cloud, Network & Support Report
  • yourIT Review
    • Regularly Scheduled Network Audits & IT Reviews
  • yourIT Desk
    • Ticketing & Work Flow System
  • yourIT App
    • Desktop & Mobile Support Application
  • yourIT DB
    • Client Management Database
  • yourIT Central
    • Client Web Portal
  • yourIT Trends
    • Trend Analysis

OUR VALUE TO YOU!

Our Fixed Fee Agreements

Unlimited Remote Helpdesk

A Friendly Canadian Based Helpdesk Where You Can Call, Email, Or Use Our IT SUPPORT PORTAL APP for All Your I.T. Issues.

Onsite Support

Friendly Onsite Personnel Available for Any I.T. Assistance You Might Need from New Computer Setup to Office I.T. Moves, to Hands On Support Needs.

Vendor Management

We Can Act on Your Behalf with Your I.T. Vendors (eg. Software Vendors, Mobile Service Providers and More).

Regular CIO Meetings

A Regular Scheduled Catch Up with Your Dedicated Chief Information Officer ``CIO`` to Budget and Plan for The Future.

Fixed Fee Costs

Imagine Being Able to Know Your I.T. Costs Well in Advance. Makes for Easy Budgeting, Right?

Executive Reporting

You Will Receive A Monthly Easy to Read I.T. Executive Report with Metrics That Matter.

After Hours Support

We Have 24/7/365 Support Available for Those Critical After-Hours Emergencies.

24/7/365 Monitoring

Our Helpdesk Continually Monitors for Issues That Could Affect Your Organization and Proactively Works on Them.

Proactive Maintenance

Keep Your I.T. Infrastructure & Services Up to Date with Microsoft, Adobe, Java and Other Updates Automatically Delivered.

Central Access Portal

A Web-Based Portal Where You and Your Staff Can Access Things Such as Open Tickets, Invoices, Agreements and More.

Peace of Mind

Finally, With All of The Above Working Together for Your Organization, You Will Have Peace of Mind That It Is Not One of The Worrying Parts of Your Business – That’s Our Number One Goal.

FAQs

What Is Covered Under Our Agreements?

As A Rule of Thumb, Everything Related to Keeping Your Existing I.T. Environment in Tip-Top Shape Is Covered.

Are Projects Covered in Our Agreement?

These Are Quoted Separately to Your Ongoing Monthly Agreement. BUT We do have Packages that includes Project Hours for the Contract Year.

What Are the Standard Helpdesk Hours?

Our Helpdesk Is Available 8am – 5:30pm Monday To Friday Excluding Ontario Public Holidays.

When Is After Hours Support Available?

Simple, 24x7x365. Whilst We May Not Be Able to Respond as Fast as We Can During Business Hours, We Will Always Aim to Do Our Best.

Can I Have Regular Onsite Visits?

Absolutely, In Fact We Encourage Every Client of Ours to Have Regular Visits. Most Productivity Affecting I.T. Issues Go Ignored Until the IT Person “Walks Past”.

What Technologies Do You Support?

We Have In-House Experience with Loads of Different Technologies (Microsoft, Apple, Google, And Much More).

How Is Pricing Managed?

As Most of Our Pricing Is Based on A Per User Basis, We Work Out Each Month Whether There Is More or Less Staff and Modify the Agreement Accordingly.

Is the Cloud Useful for My Business?

We Strongly Believe A “Hybrid Approach” Is Currently the Best Approach to Utilizing Cloud Technologies. A Mixture of Onsite and Offsite Infrastructure Works for Most Businesses.

How Long Is the Agreement For?

Typically, Most Agreements Are 12 Months, However the General Rule of Thumb Is the Longer the Agreement, The Better the Deal (eg. For Each Extra Year Of An Agreement Over 12 Months, We Offer Discounts To The Entire Agreement).

Can I Cancel My Agreement?

Absolutely, If We Break Any of The Conditions, We Promise to You, You Have Grounds to Cancel Your Agreement with Us and Walk Away.

Do You Support Tablets and Phones?

Absolutely, We Live in An Age Where Everyone Is Connected All the Time and We Can Assist Your Team with This.

Do You Have Standard Forms We Can Use?

Absolutely, We Have A Vast Array of Computer and Email Policies, Privacy Policies and Other Forms. We Have A Full Suite of I.T. Documents, Processes & Procedures That Will Be Tailored to You Organization’s Needs.

WE PARTNER WITH PROVEN INDUSTRY LEADERS

Tried and true – we use these products ourselves.

Let's Talk

When You Are Ready, We Are Here.
We Understand You Are Busy.  We Respect Your Time.  When You Are Ready, We Are Here.